Unit Head, CFS Secured Collections

Job Responsibilities:

• Oversee both CFS secured and unsecured collections teams to ensure effective and timely collections.
• Handle escalated collection cases with professionalism, negotiating resolutions while maintaining customer relationships.
• Streamline dunning and escalation processes to balance both Collections outcome and customer service.
• Monitor team performance metrics and provide coaching to improve productivity and compliance with company policies.
• Strong background in collections management with proven experience handling complex and escalated cases.
• Detail-oriented with strong problem-solving and communication skills.

Job Requirements:

• At least 10 years of proven experience in managing delinquent accounts within the financial services sector.
• Strong understanding of credit policies, compliance regulations, and Collections strategies.
• Possess leadership and coaching skills, with a focus on team development.
• Analytical mindset with the ability to drive performance through data-driven decision-making.
• Strong communication and interpersonal skills.
• Experience in managing foreclosure and auction preferred.