Unit Head, Collections Admin, AKPK and R&R

Job Responsibilities:

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Manage end-to-end booking of AKPK & Internal R&R (Restructured & Rescheduled) accounts.
• Provide support for all back-end administrative activities to the entire Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure all processes are complied and smooth BAU execution with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.
• Manage staffing, workload allocation, and backup planning within the team.

Job Requirements:

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations, including AKPK, Restructuring & Rescheduling (R&R), and administrative support.
• Practical experience with collections and recovery systems.
• Good understanding of collections-related risk management principles.
• Strong communication, negotiation, and stakeholder management skills.
• Effective people management, interpersonal, and team leadership abilities.
• Strong process, workflow, problem-solving, and decision-making skills.
• Ability to resolve issues, manage expectations, and work independently with a positive attitude.
• Proficient in MS Excel and reporting tools.