Customer Interaction:- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.- Provide accurate, valid, and complete information by using the right methods/tools.- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Issue Resolution:- Identify and assess customers needs to achieve satisfaction.- Coordinate with internal teams to resolve customer issues or concerns.- Escalate unresolved issues to the appropriate team or department.
Customer Relationship Management:- Build sustainable relationships and trust with customers through open and interactive communication.- Maintain records of customer interactions, processed customer accounts, and filed documents.- Follow communication procedures, guidelines, and policies.
Reporting and Feedback:- Provide feedback on the efficiency of the customer service process.- Keep records of customer interactions, transactions, comments, and complaints.- Compile reports on overall customer satisfaction.
Product Knowledge:- Stay informed about the companys products and services to answer questions and provide accurate information to customers.- Inform customers of new products, services, and promotions.
Continuous Improvement:- Suggest and implement improvements in customer service practices.- Participate in training and development opportunities to enhance skills and knowledge.
Requirements
Job Requirements
Open to meet fresh grads (SPM holder & above). However, open to meeting someone who has a minimum 1 year of experience in customer Service.
Proficiency in Mandarin and English is required for this role.
A genuine passion for helping others and a strong commitment to providing excellent customer service.
