(Urgent Hiring)Customer Service Technical Support Executive

1-3 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Act as the primary point of contact for customers needing technical support via phone
Troubleshoot, diagnose, and provide effective solutions for customer issues
Maintain and update databases while ensuring system security
Analyze customer feedback to identify trends and suggest product improvements
Guide customers through step-by-step instructions to resolve issues efficiently

Job Requirements

Minimum 1 year experience in customer service or technical support (BPO, IT, or related industry preferred).
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills in English & Mandarin or English & Bahasa
Ability to work in a fast-paced, dynamic environment.

Job Benefits