Urgent requirement for Fraud Analyst

Job description:

Job Title: Fraud Analyst / Fraud Operations Specialist

6 months Contract Extendable

Company: Asian Technology

Location: Bukit Bintang, Kuala Lumpur (24/7 Shift)

Experience in Banking or financial domain is must

Key Responsibilities:

Monitor and investigate suspicious or potentially fraudulent transactions across banking and financial platforms.

Perform detailed analysis of transaction data, customer behavior, and account activities to identify fraud risks and anomalies.

Escalate high-risk or confirmed fraud cases in line with internal policies, regulatory requirements, and escalation protocols.

Identify emerging fraud trends and patterns, and recommend effective preventive measures to mitigate risks.

Collaborate with Compliance, Risk, and Technology teams to strengthen fraud detection frameworks and improve operational efficiency.

Prepare, analyze, and maintain comprehensive fraud trend reports, dashboards, and case summaries for management and audit purposes.

Ensure proper documentation and audit trail for all investigations and actions taken within internal systems.

Provide support to customer service teams on fraud-related inquiries, ensuring timely and accurate resolution.

Handle customer interactions related to fraud cases (e.g., transaction verification, disputes, and escalations) with professionalism and empathy.

Educate customers on fraud awareness and preventive practices while maintaining a high standard of customer experience.

Support customer service team via doing inbound and outbound calls or using livechat or email whenever the support is needed.

Requirements:

13 years of experience in fraud operations, transaction monitoring, or banking/financial services.

Less than a year customer experience is must.

Strong analytical skills with attention to detail and ability to detect irregular patterns.

Good understanding of regulatory requirements and compliance standards in Malaysia.

Excellent communication and interpersonal skills, with the ability to handle sensitive customer situations.

Proficiency in Microsoft Excel and familiarity with fraud monitoring tools/systems is an added advantage.