Urgent Requirement for Support Engineer, SAP FICO for Kuala Lumpur Location_Hybrid

Support Engineer, SAP FICO

Malaysia (Hybrid)

Contract 6 Months (extendable based on performance and project requirement)

Candidate Preference: Only Locals

The role of the Support Engineer, SAP FI/CO & S/4HANA Financials is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.

The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (FICO) New GL, AR, AP, and AA.

The role of the SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues, including ABAP debug; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties And Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience

Support client customizations, sharing implementation and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Manage one or more key assigned accounts as a technical/functional advisor

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

Experience

6+ years relevant SAP experience particularly with SAP FICO Modules;

6+ years direct support of application end-users in a Corporate environment;

Overall minimum 10+ Years of experience

Qualifications And Skills

Required knowledge of:

SAP ECC or S/4HANA Finance expert in Core modules (New GL, AR, AP, AA)

Mandatory experience in S/4HANA as S/4HANA finance consultant.

Technical-functional knowledge in S/4HANA finance: New GL, Universal Journal, etc.

Knowledge on FI Localization is highly desirable.

S/4HANA Management Accounting (Controlling) is not mandatory but highly desirable.

ABAP / development skills for debugging and tracing. ABAP optimization is highly desirable.

Experience in other FI modules is a plus: Cash Management, Group Reporting, Treasury, etc.

Well-developed customer focus and problem solving.

Good presentation and communication skills for customer facing activities.

Ready to travel for assignments (short term).

Excellent interpersonal, presentation and communication skills verbal & written

Fluency in English is required

Attention to detail and the ability to learn quick

Extreme focus on Client satisfaction

Demonstrated ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations

A track record of successful roles in SAP implementations, roll-outs or application support;

Relevant working knowledge and understanding of supporting business processes;

Analytical, logical problem resolution skills;

SAP certification(s) preferred;

Knowledge of maintenance/patching mechanics and SAP architecture;

Demonstrable history solving complex problems across multiple modules.

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality, tables and relationships

Deep knowledge of SAP customization/extension methodologies

Excellent development skills using SAP toolset

Excellent interpersonal, presentation and communication skills verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Demonstrated ability to work independently and as part of a team

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home based office in a virtual environment;

Preferred Qualifications

Knowledge of any Country Specific Solutions would be an advantage.

A consulting background, while not mandatory, would be useful.

Experience with localizations and global implementations would be an advantage.

Education Bachelor's degree in computer science, Information Technology, or a related field

Location Malaysia

Language Business Level Fluency in English required & Mandarin is preferred