Urgent Senior Import Manager (Airfreight, Freight Forwarding)

Highlights:

• Permanent job opportunity
• 5.25 days work week, normal office working hour
• Great remuneration & benefits (with AWS and Variable Bonus)
• Great career progression
• Location: East

Responsibilities:

• Team Leadership: Lead, mentor, and support the Airfreight Import Customer Service team to ensure staff effectively manage the full end-to-end import process.
• Operational Management: Oversee day-to-day import activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.
• Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.
• Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and escalate issues to the Manager where necessary.
• Customer Escalation Handling: Manage complex import-related customer enquiries and act as the first point of escalation for service-related concerns requiring senior intervention.
• Cross-Functional Coordination: Work closely with Airfreight Operations, Customs, and relevant internal departments to facilitate the seamless execution of import shipments.
• Compliance & Governance: Support the development and enforcement of import customer service policies, ensuring team adherence to internal procedures and applicable regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [Confidential Information] or please click on Apply Now and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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