User Access Management Coordinator

Company Overview

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviours. We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it is our way of life. Our motto, We make healthcare better, reflects the unwavering commitment we have to improving the lives of people through the work we do.

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.

We embrace diversity and inclusiveness, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

About the role

(Fresh Graduate, welcome to apply with a Computer Science/IT background)

Are you a friendly communicator who enjoys helping others and staying organized We're looking for a User Access Management Specialist to be the first point of contact for professional end users to help set up their user accounts or alter their user privileges per defined policies and procedures. If you love creating positive experiences and working in a collaborative environment, we'd love to hear from you.

Responsibilities

• Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner.
• Listening with empathy and addressing customer user access management needs with care and sensitivity.
• Documenting all enquiries accurately and ensuring timely follow-up.
• Coordinating with internal teams and Level 2 Support to resolve complex user access management issues.
• Maintaining a structured and organized approach to managing communication and follow-ups.
• Following correct policies for security protocols and user validations.

Qualifications and Experience

• Very good knowledge of English.
• Excellent communication skills you enjoy helping others and do so professionally.
• Empathy and patience you know how to make customers feel heard and understood.
• Strong organizational skills you work in a structured and detail-oriented way.
• Previous experience in customer service is a plus, but not a must.
• Comfortable using Microsoft Office and basic business tools.

Why

• Arcondis is an opportunity to shape the future of healthcare by spearheading transformative deals.
• A collaborative and innovative work environment where your ideas are valued, and your contributions make a significant impact.
• Flexible working environment, enabling work-life balance.
• Attractive compensation package, inclusive of performance-based incentives that reward exceptional achievements.
• Professional growth and development opportunities.