Join Our Team Today!
MSX is a dedicated partner to leading automotive brands and mobility companies around the world and we are always looking for new talent to join our global team. We are passionate about supporting our clients, and we believe anyone with a passion for the mobility industry can build an exciting career at MSX.
Learn More About MSX International
Working pattern and location:
- Join Date: February 1, 2026
- Employment Type: Full-time Employee
- Work Location: Hybrid (On-site & WFH)
- Domestic Travel: < 10%
- Working Hours: Mon-Friday (8:30 - 17:30)
- Multilingual: Good command in spoken and written in English; Korean language will be an added advantage
About the Role:
Technical Helpdesk role is to provide an advice and guidance to dealer technician for auto repair service diagnosis including follow-up and progressive update of each case, case escalation to appropriate level until assigned job complete and closure within agreed timeframe via email with service support ticket issue.
Key Roles and Responsibilities:
- Perform diagnostic, analyst of vehicle problems by using the diagnostic equipment
- Perform diagnostic, analyst of diagnostic equipment
- Provide advice/ guidance to dealer technician
- Respond to email within timeframe set by company
- Escalating of case to appropriate Level 2 support group
- Update of progressive information for each case
- Ensure follow up on ticket until closure
- Complete assigned jobs within the specified time and to meet monthly efficiency & KPI target
- Perform any additional ad hoc tasks that assign by management / superior
Qualifications & Experience
Relevant background (any of the following):
- Technician
- Diagnosis technician
- Master technician
Who We're Looking For:
Work Rights:
- Malaysian permanent work rights only
Education:
- Min. SKMII Certification or high vocational or higher level in Automotive, Electrical/ Mechanical/ Mechatronics Engineers
Experience:
- Min. 5-8 years of relevant working experience in automotive industry
Technical Skills:
- Has knowledge of reading measuring tools result
- Has knowledge and experience in remote support via phone and E-support
- Has experience in continental car is an advantage
Personal Attributes:
- Team player with initiative and positive attitude toward learning
- Able to work independently without guidance and supervision
- Able to work on extended hour if required
- Intermediate level skill in MS office program especially in Excel
- Familiar with translation tools
Language Skills:
- Good command in spoken and written in English
- Korean language will be an added advantage
Computer skills:
- Excellent skills in MS Office programs especially Excel and PowerPoint
How to Apply
If the above description fits your background, please apply with:
- Your updated resume (in English)
- A recent photo
- Your current salary
- Your expected salary
