Manage and lead Debt Manager & Project team to sustain robust Collections System that built in with Collections Strategies based on MIS success measurements and seek opportunity to improve Collections system flows.
To ensure smooth operation of Debt Manager
To resolve all DM issues with IT via ITSR/ITSC/DMSR
To ensure DM team execute critical daily and monthly tasks
To ensure all enhancements, defect fixes are fully tested and documented for deployment
To ensure updated inventory of Debt Manager related manuals ADS, Router, ID Workgroup
To improve collections operations efficiency via Debt Manager
Provide system support to new initiatives launched by business units
Review root cause analysis for all gifts in Collections.
Implement initiatives to constantly improve Customer Satisfaction.
To take part in new initiatives and capability building
Take on ad hoc projects and/or special tasks assigned by HOD
Job Requirements:
At least 5 years of working experience in Collections experiences and/or systems implementation e.g. Debt Manager or SIBS/SICS
Strong business knowledge in Retail Loan, Deposit and Cards is essential
Good understanding of system development life cycle process
Good technical, communication and inter-personal skills.
Good understanding of project management process would be an advantage
Positive attitude together with initiative; and able to work independently
Good knowledge of Microsoft Words, Excel and Power Point
