Job Purpose:
To provide specialist virtual desktop technical capability and delivery within the Workplace Virtualization team including design, integration of new and future technologies, project and BAU support.
Working closely with other Workplace & Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud-based service.
You are part of an international Virtual Workplace team consisting out of 30+ virtual desktop experts managing 20+ Citrix farms for 30.000+ users.
Key Accountabilities:
Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists & architects.
- Develop the virtual desktop and application hosting offerings to support local & global requirements.
- Develop the business cases for usage of the correct desktop platforms to local and global customers.
- Ensure all relevant project proposals align with the global strategy and are optimized for the end users.
- Assist Tech specialists within the team providing guidance, support and consultancy
- Maintain expertise, working with other AXA Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies
- Keep track of technical debt and provide solutions to mitigate.
Measures:
- Technical rollout timescales are devised and delivered OTOBOS
- Client project delivery is completed within project timelines
- Third line support provided to SLA and with appropriate knowledge sharing
- Cost reduction targets are identified and met within specified timescales
- Reporting is timely and accurate, and where possible automated
- Evidence of consultancy to OpCo teams, regular minuted meetings, joint action plans, shared project proposals etc
- Evidence of maintaining technical knowledge, eg course attendance, maintenance of consultancy qualification, attendance at vendor open days and product presentations
Skills and Experience:
- Proven experience of working within a project environment providing technical leadership, design, and performance enhancement
- Proven experience in understanding and utilizing new technology in this environment and in identifying and resolving problems
- Strategic understanding of broad range of Virtual Desktop technologies
- Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.
- Ability to pass on relevant I.T. knowledge to others.
- Ability to lead the development of I.T. solutions in Virtual Workplace
- Ability to liaise with 3rd party suppliers and customers
- Solution design experience.
- Must have a strong experience & understanding of the following technologies:
- Citrix XenDesktop 7.x plus legacy products, Citrix product knowledge including Storefront & NetScaler, Citrix Cloud
- Active Directory
- Windows 10 & Windows Server 2012R2 2016 2019
- Virtual Desktop Infrastructure environments incl ESX & Azure
- Application Virtualisation using Microsoft App-V
- Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service
- SCCM Distribution process
- Ivanti AppSense management and integration
- PowerShell scripting in the Citrix environment as required
- Expertise in Agile/Scrum is a plus
- Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
- Able to follow change management procedures and internal guidelines.
Dimensions Impacted by Job:
- Directly responsible for
- SG (HSBC) – 1000 User virtual desktop sessions under VDI & SBC
- HK – 1000 User virtual desktop sessions under VDI & SBC
- Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc
- Consultancy to users not currently on AXA Group Operations managed services
- EOL, Telenet, Cognizant, Cap Gemini,…
- Provide support for all AXA GO managed virtual desktops worldwide
- 30.000 Users worldwide.
