Virtual Receptionist (Mandarin) – Five Star Luxury Hotel Project

About the role

We are seeking an experienced Virtual Receptionist to join our exciting five-star luxury hotel project. In this full-time role, you will be responsible for providing exceptional customer service to our guests, with a focus on supporting Mandarin-speaking customers. Working remotely, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from the moment they engage with our hotel.

What you'll be doing

Manage all incoming calls, emails, and online inquiries from guests, providing friendly and professional assistance

Respond to guest requests and queries in a timely and efficient manner

Coordinate with various hotel departments to ensure guest needs are met

Maintain accurate records of guest interactions and follow up as necessary

Proactively identify opportunities to enhance the guest experience

Provide recommendations and information about the hotel's facilities, services, and local attractions

Contribute to the continuous improvement of our virtual reception processes and procedures

What we're looking for

A minimum of 2 years experience in a customer-facing role, preferably within the hospitality industry

Excellent communication and interpersonal skills, with a strong focus on customer service

Ability to work independently and as part of a team, with a proactive and solutions-oriented approach

Strong problem-solving and decision-making skills, with the ability to think quickly and remain calm under pressure

Proficient in using various communication and collaboration tools

A passion for delivering exceptional guest experiences and a commitment to professional development

What we offer

At TP Malaysia, we are committed to providing a positive and supportive work environment that allows our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

* Flexible work arrangements to maintain a healthy work-life balance

* Comprehensive health and wellness programs, including medical and dental coverage

* Opportunities for career development and professional growth

* A collaborative and inclusive company culture that values teamwork and innovation

About us

TP Malaysia is a leading provider of customer experience and business process outsourcing solutions. As part of the global Teleperformance Group, we are committed to delivering exceptional service and innovative solutions to our clients. With a strong focus on innovation, technology, and people development, we strive to create a positive and rewarding work environment for our employees.

If you are passionate about delivering exceptional customer service and are excited to be a part of our five-star luxury hotel project, we encourage you to apply now.