Visual Merchandise Manager - Cotton On Malaysia

Responsibilities:

• Lead and embed The COG Way to build a team of engaged, high-performing brand and product ambassadors
• Act as the voice of in-store experience, sharing insights and collaborating with Brand partners to shape future initiatives
• Partner with Retail and Merchandising teams to deliver consistent, country-relevant store experiences that protect and elevate Brand DNA
• Review in-store execution and make commercial and customer-focused decisions to drive performance and contribution
• Remove friction points and ensure the team has what they need to deliver exceptional customer experiences across all channels
• Brief and guide the team to deliver monthly visual sets in line with Brand plans and the VM Framework
• Lead the execution of new brand initiatives and localized trade actions with sound judgment and market insight
• Set clear expectations, review performance, and provide feedback and coaching using the Group Performance Framework
• Drive team wellness, engagement, and development to enable succession and retention
• Lead by example in creating a safe, inclusive, and values-driven workplace aligned with the Safety Matters Framework

Requirements

• Strong leadership and people development capabilities able to coach, motivate, and grow others
• Excellent communication, collaboration, and influencing skills across multiple stakeholders
• Commercial acumen with ability to balance brand, customer, and business priorities
• Deep understanding of product knowledge, brand DNA, and visual merchandising principles
• Customer-obsessed mindset with proven ability to deliver engaging retail experiences
• Strategic thinker with curiosity, innovation, and problem-solving abilities
• Demonstrated ability to manage change, drive results, and maintain personal effectiveness under pressure
• Strong judgment and decision-making skills to adapt and localize strategies effectively
• Minimum 5 years in retail management, brand experience, or visual merchandising leadership
• Proven experience leading multi-site teams or large-scale retail operations
• Background in fashion and or lifestyle retail environments preferred