The Vice President Account Management is a senior leadership role responsible for overseeing and driving the strategic direction and growth of major client accounts in Iyuno Aisa. The role involves leading a team of account directors and managers and ensuring the highest level of client satisfaction, profitability, and service delivery. You are accountable for the quality and
longevity of key client relationships, driving account growth in line with Iyuno's long-term business goals, with a particular focus on Japan, as some of our largest accounts operate out of Tokyo.
Responsibilities:-
- Act as the strategic advisor and primary point of contact for high-profile clients, overseeing the development and execution of account strategies that align with client goals.
- Lead, mentor, and manage a team of account directors and managers, ensuring high performance, professional development, and alignment with Iyuno's objectives.
- Monitor client satisfaction across multiple accounts, addressing issues at the highest level to ensure client retention and loyalty. Act as the final escalation point on project issues. Negotiate internally on behalf of the client to ensure successful project delivery.
- Drive organic growth by identifying and capitalizing on new business opportunities within existing accounts. Develop and pitch new service offerings that provide value to the client.
- Oversee revenue generation and profitability of assigned accounts, working closely with the finance and sales enablement teams to ensure accounts remain profitable and meet financial targets.
- Lead client presentations and negotiations, including overseeing the development of high-quality proposals, scopes of work, and contracts.
- Work closely with internal teams (e.g., Business development, Sales enablement, Pricing and forecasting, Marketing, Contract management, Service delivery, Operations) to ensure seamless delivery of services and campaigns that exceed client expectations.
- Keep up-to-date with industry trends, market changes, and competitor activities to maintain a competitive edge and advise clients on innovative approaches.
- Provide senior leadership with regular updates on account performance, client relationships, risks, and growth opportunities.
- Collaborate with business development teams to pursue and secure new client accounts, leveraging relationships and industry expertise to drive the company's growth.
Skills & Experience Required:-
- Bachelor's degree in Business, Marketing, or a related field (MBA or equivalent experience preferred).
- Proven experience in account management or client service, with at east 8-10 years in leadership roles, within the fast-paced media localization/ post-production industry
- Strong track record of managing large, high-value accounts and delivering measurable business results.
- Exceptional interpersonal and communication skills, with the ability to influence and manage relationships at the C-suite level.
- Strategic thinker with a proven ability to develop and execute account growth strategies.
- Strong leadership skills with experience managing and mentoring high-performing teams.
- Ability to thrive in a dynamic, fast-paced environment, balancing strategic leadership with hands-on account management.
- Proficiency with CRM systems, project management tools, and data analysis for performance tracking.
- Proven ability to close high-value deals and manage large-scale projects.
Others:-
- Open to local and expatriates
- Hybrid Work Arrangement
- Willing to travel
- Willing to relocate to MY office
