Warehouse & Customer Service Manager

About us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.

Responsibilities

• Manage daily warehouse activities including receiving, storage, picking, packing, and dispatch
• Ensure inventory accuracy through cycle counts and stock audits
• Optimize warehouse layout and processes to improve efficiency and productivity
• Monitor KPIs such as order accuracy, turnaround time, and productivity
• Act as the primary point of contact for assigned customers on operational matters
• Manage customer expectations, service level agreements (SLAs), and KPIs
• Provide timely updates on:
  • Order status
  • Inventory levels
  • Operational issues or delays
• Handle and resolve customer complaints and escalations effectively
• Conduct regular service review meetings with customers
• Collaborate with customers to improve processes and identify cost-saving opportunities

Requirements

• Bachelor's Degree in Logistics, Supply Chain, Business, or related field
• Minimum 5-8 years of warehouse operations experience, preferably in 3PL/logistics
• At least 5-7years in a managerial or supervisory role
• Strong knowledge of warehouse operations & inventory management systems (WMS)
• Excellent customer management and communication skills
• Problem-solving and decision-making ability
• Strong leadership and team management skills
• Ability to work in a fast-paced, KPI-driven environment
• Experience managing key customer accounts in logistics/3PL