SUMMARY
This position provides accurate, real-time Over-the-Phone consecutive interpretation in a first-person style. The interpreter facilitates communication between English speakers and Mandarin/Cantonese speakers across various industries.
BENEFITS
- In-patient medical benefits up to 80K USD (for everyone), for self, spouse & children (if any).
- Out-patient medical benefits up to 250 USD per claim (for everyone), for self, spouse & children (if any) – 15% co-payment.
- Optical benefit up to 120 USD (for everyone), for self, spouse & children – Claimable after completion of 1 year.
- Dental (tooth extraction and filling) up to 500 USD per year (for everyone), for self, spouse & children – Claimable after completion of 90 days.
- Dental (Scaling) up to USD 50 per year (for everyone), for self, spouse & children – Claimable after completion of 90 days.
- Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
- Medical Leave as per Labor law - 14 days.
- Bereavement leaves – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
- Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
- Paternity leaves – 7 days
JOB RESPONSIBILITIES
- Provide accurate, meaning-for-meaning consecutive interpretation over the phone.
- Interpret in various sectors including medical, insurance, finance, emergency line, etc.
- Manage tone, pace, and professionalism during live calls.
- Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics.
- Maintain neutrality at all times and avoid personal opinions or additions.
- Build and maintain strong terminology knowledge relevant to OPI use cases.
- Attend required training, QA reviews, and coaching sessions.
- Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks.
- Follow feedback and improve based on coaching or quality evaluations.
- Work independently while maintaining professional communication with supervisors and teammates.
- Handle urgent, stressful, or sensitive calls (e.g., medical, emergency, legal) with composure.
- Ensure strict compliance with privacy and data protection standards.
DETAILS
- Cyberjaya: Orientation and/or equipment collection
- 5 days per week (Saturday & Sunday off)
- Night Shift (9pm - 6am | 10pm - 7am)
May be required to support 24/7 rotational shifts depending on team/business needs. Shift allowances provided
HOW TO APPLY
Interested Send your latest resume to +6011 2352 9533 for a quicker response.
