Responsibilities:
- Define and own the Windows 365 Cloud PC service setup.
- Service strategy understanding, standards, SLAs, KPIs, and governance processes.
- Evaluate emerging technologies and Microsoft updates for modernization.
- Acting as Service Owner, lead daily operations ensuring availability and performance.
- Oversee provisioning, scaling, and lifecycle management of Cloud PCs.
- Collaborate with support teams on incidents and problem resolution.
- Ensure compliance with corporate and regulatory requirements.
- Collaborate with multiple teams to monitor service, risks and implement controls.
- Maintain service documentation and playbooks.
Must‑Have Core Skills (Expert / Advanced)
- Windows 365 Cloud PC
- Provisioning models (Enterprise vs. Frontline), device images, sizing & performance tuning
- User assignment, restore points, network connectivity, and troubleshooting
- Microsoft Intune (Endpoint Management)
- Device compliance, configuration profiles, security baselines
- Application deployment (Win32, MSIX), update rings, feature updates
- Endpoint analytics and proactive remediations
- Identity & Access (Microsoft Entra ID / Azure AD)
- Conditional Access, MFA, device identities (Hybrid/Azure AD Join)
- Role-based access control (RBAC), Privileged Identity Management (PIM)
Image Engineering & User Profiles
- Golden image strategy (W365 gallery/custom images), app layering
- FSLogix (for hybrid/AVD scenarios), OneDrive Known Folder Move
Networking for User Experience
- Latency analysis, bandwidth forecasting, split tunneling, proxy/PAC interactions
- Firewall/egress rules for Windows 365 service endpoints
Endpoint Update & Patch Strategy
- Windows Update for Business (WUfB), Quality vs. Feature updates, rings/cadence
- Driver/firmware considerations on physical endpoints used for Cloud PC access
Licensing & Cost Management
- Windows 365 SKUs (Enterprise/Frontline), license assignment automation
- Right-sizing, utilization analysis, and cost optimization reports
App Packaging & Delivery
- Win32 packaging, MSIX, app dependencies, detection rules
- Line-of-business app testing for Cloud PC environments
