Workday HCM & Knowledge Management Analyst

Please note - due to Christmas shut down period in Australia, application review will be delayed until the 5/1/2026.

Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

The Opportunity

Cochlear has an opportunity for a Workday HCM & Knowledge Management Analyst based in our Kuala Lumpur, office. In this role, you will be the first point of contact for Workday HCM expertise and knowledge management practices. You'll own tier 1 case resolution for Workday technical support, execute Workday configuration and reporting, and maintain governance of our knowledge base across Workday Help and SharePoint.

Responsibilities include:

• Respond to Workday Help cases across Core HCM, Recruiting, Compensation, Talent, Time & Absence, and more.
• Maintain and govern knowledge content lifecycle, ensuring accuracy and compliance.
• Execute approved Workday configuration changes, reporting, and data operations.
• Support release management, testing, and change enablement activities.
• Champion continuous improvement and self-service adoption across P&C.

What makes this opportunity unique

You'll play a critical role in shaping how employees interact with our HR technology and knowledge platforms. This is a chance to combine technical expertise with user experience design, driving simplicity and consistency in global processes.

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Essential:

• 2-5 years hands-on experience with Workday HCM configuration and reporting.
• Experience with ticketing systems, like Workday Help, for case management.
• Strong documentation, communication, and training skills.
• Knowledge of content management systems and governance practices, including SharePoint.
• Analytical mindset with excellent problem-solving skills.
• Ability to work independently, manage ambiguity, and prioritise effectively.

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

Desired Skills and Experience

* 2-5 years hands-on experience with Workday HCM across Core HR, Recruiting, Compensation, Talent, Time & Absence
* Strong knowledge of Workday Help case management, SLAs, and customer support practices
* Proficiency in Workday configuration, EIB mass operations, calculated fields, and custom reporting
* Experience with Workday release cycles, testing, and change management processes
* Knowledge of content governance and managing knowledge bases (Workday Help, SharePoint)
* Excellent documentation, communication, and training skills with a user-focused mindset
* Ability to analyze processes, map customer journeys, and drive continuous improvement
* Strong problem-solving, root cause analysis, and data interpretation skills
* Collaborative approach with technical and non-technical stakeholders
* Highly organized, detail-oriented, and proactive in managing priorities