Workday Support Specialist
About the Role
We are seeking a detail-oriented and technically proficient Workday Support Specialist with strong problem-solving and analytical skills. The ideal candidate will have experience providing support services in HR-related matters, excellent communication abilities, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Provide support for HR systems with a focus on Workday HCM modules and related functionalities.
- Troubleshoot issues, manage release updates, and ensure data integrity across HR processes.
- Develop and analyze HR reports using Excel and Workday reporting tools.
- Collaborate with cross-functional teams to understand business requirements and deliver effective system configurations.
- Participate in integration projects, especially with Peoplesoft Payroll and other HR applications.
- Support implementation of SSO, authentication policies, and system security enhancements.
- Assist with configuration, testing, and building of Workday tenants.
- Partner with business stakeholders to define requirements, recommend configuration options, and support ongoing system improvements.
Required Skills & Qualifications
- Minimum 2 years of experience providing HR-related support services.
- Strong technical aptitude with the ability to quickly learn new HR systems.
- Proficiency in Excel, HR reporting tools, and data analysis.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication, teamwork, and interpersonal abilities.
- Experience in Workday Core HCM (Recruitment, Absence, Expense, Time Tracking, Benefits, Termination, Compensation & Advanced Compensation, Change Job, Extend, Case Management, Career Hub, Learning, Talent, Peakon, Adaptive Planning, Report Writer, Calculated Fields, Security, and Business Process Framework).
- Experience managing Workday Release Management.
- Hands-on experience with Workday integrations (Core Connectors, EIBs, Workday Studio, Payroll Integrations, REST, SOAP APIs).
- Familiarity with Oracle Peoplesoft configuration.
- Knowledge of SSO, multi-factor authentication, and authentication policies.
Preferred Qualifications
- Workday Certification(s).
- Experience with requirement gathering, testing, and providing configuration options for product owners.
- Prior experience in tenant building and configuration management.
