Workplace Hospitality Coordinator

Home to some of Kuala Lumpur's most loved bakeries, restaurants and cafes, Kenny Hills Hospitality Group is all about food that is good for the soul alongside legendary service. Currently with 22 outlets across 10 brands, 2025 will be an exciting time for the Group as we are looking to expand our Catering & Events team. Hence, we are looking for a Catering and Events Manager with excellent organizational skills and strong command of English and Bahasa to join our team. The role involves managing all aspects of catering and event operations, ensuring high-quality service and client satisfaction.

If you are all about client communication, event logistics, and making sure everything's set up and running smoothly (even at odd hours!) - this is the role for you! He/She will also handle inventory, liaise with the kitchen, and manage event teams. Strong English and Bahasa communication is key!

Job Description: We are looking for a Workplace Hospitality Coordinator to join our dynamic and growing team. This role is integral to ensuring smooth operations and exceptional client experiences. The ideal candidate should possess strong English communication skills, attention to detail, and the ability to manage diverse tasks efficiently. Key Responsibilities:

1. Customer Relationship Management:

• Act as the primary point of contact for customer inquiries via phone and email.
• Provide customized responses to inquiries, demonstrating a deep understanding of our extensive range of SKUs.
• Accurately direct inquiries to relevant departments when necessary.

2. Order Processing & Coordination:

• Collaborate with chefs and teams to manage and execute each order seamlessly.
• Coordinate with logistics teams to ensure timely delivery of products.
• Work closely with the respective outlets for order pickups and packaging.
• Liaise with the Marketing & Communications (M&C) team for promotional or campaign-related orders.

3. Administrative Duties:

• Issue invoices promptly and accurately.
• Follow up with clients on payment statuses and resolve payment-related issues.

4. Operational Support:

• Work across teams to align order requirements and delivery expectations.
• Manage multiple orders simultaneously while maintaining quality and service standards.

Key Qualifications:

• Strong written and verbal English communication skills.
• Ability to think critically and provide tailored solutions to client inquiries.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Positive attitude, proactive mindset, and eagerness to contribute to a growing organization.

Preferred Experience:

• Prior experience in customer service, hospitality, or operations roles is a plus.
• Familiarity with invoicing systems and logistics coordination will be advantageous.
• Experience working in F&B startups or fast-paced environments is highly advantageous.