Workshop Manager - Commercial Vehicle (in Singapore)

Workshop Operations Manager

Location: Singapore

Our client is a leading and well-established automotive group in Singapore, known for its strong after-sales excellence and diverse portfolio of automotive brands. Due to business expansion, we are supporting them in hiring a Workshop Operations Manager to lead daily workshop operations and drive after-sales performance.

This role is ideal for an experienced automotive professional with strong operations management, technical understanding, and people leadership experience.

Key Responsibilities:

1. Lead Daily Workshop Operations

• Oversee end-to-end daily workshop activities to ensure smooth operations.
• Manage workshop workflow to achieve targeted throughput and external sales revenue.

2. Achieve Commercial & Performance Targets

• Ensure achievement of budgeted sales, gross profit (GP), and key KPIs.
• Monitor operational performance and implement corrective actions when necessary.

3. New Vehicle Preparation Coordination

• Work closely with internal teams, NVP, and external vendors to support new vehicle preparation and timely delivery.

4. Technical Collaboration

• Partner with the technical department on troubleshooting, developing field fixes, and escalating technical trends to principals when required.

5. People Development

• Identify training gaps, develop staff capabilities, and ensure strong team performance.
• Manage a workshop team of 10 or more employees.

6. Compliance & Quality Standards

• Uphold ISO9000 quality processes and ensure compliance with principals after-sales service policies.
• Maintain high service quality and operational integrity.

Technical Skills & Knowledge:

• Minimum 10 years experience in automotive after-sales or workshop operations.
• Strong experience liaising with automotive principals.
• Hands-on knowledge of warranty processes and procedures.
• Proven experience managing a team of 10+ staff.
• Familiarity with dealer management systems (DMS), EPC, and principal portals.

Education & Experience:

• Diploma or higher.
• At least 10 years of automotive after-sales / workshop management experience.

How To Apply

Interested applicants, kindly forward the latest copy of your resume in MS Word format (with details of your last drawn and expected salaries) to [Confidential Information]

Only shortlisted candidates will be notified.

EA Licence No: 23C1522

Registration No: R23115306