Role Summary:
We are looking for an experienced Authorized Store Manager with strong sales experience who can effectively manage daily store operations. The ideal candidate will focus on improving the customer experience while ensuring smooth and efficient store performance.
Job Description:
- Store operation: Cooperate with of Retailer store manager, complete the operation and management of the store.
- Sales management: Formulate the sales plan and sales strategy of the store, and lead Xiaomi Retailer team to complete the sales task indicators issued by the company
- Operational coordination: Maintain good communication and cooperation with the platform and headquarter, cooperate with the implementation of the company's various strategies.
- Product and display management: Supervise product turnover, cooperate with Xiaomi Retailer for timely replenishment, ensure the display of products meets company's VM standards.
- Customer service: Responsible for supervising and managing the store customer service, handling customer complaints, and ensuring customers get a satisfactory service experience.
- Team management: Cooperate with partners to complete the recruitment and training of store staffs, ensure sufficient store manpower, and ensure the enthusiasm and service quality of staffs.
- Retailer communication: Maintain good communication and cooperation with partners to ensure the implementation of the company's various strategies.
Job Requirements:
- Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership;
- First-line retail experience is preferred, and understanding of Xiaomi New Retail is preferred;
- Three years above of working experience in store management in the mobile phone industry or consumer electronics industry is preferred;
- College or Bachelor degree or above;
- Fluent in English
Work Location:
- KSL City Mall Johor Bharu
