About The Team

Manage and grow a portfolio of long-tail SMB merchants (non-key accounts) to increase activation, transaction volume, GMV/revenue, and participation in platform campaigns and initiatives. You'll use high-volume outreach plus targeted personal engagement to activate merchants, improve performance, and keep them engaged.

Job Description

Send mass communications (in-app push, WhatsApp broadcasts, email) to inform merchants about onboarding, promotions, and product updates.
Conduct targeted follow-ups via phone or personal WhatsApp messages to convert higher-potential merchants and resolve issues.
Assist merchants with onboarding: guide sign-up, menu setup, and order handling until they are able to take orders independently.
Monitor merchant activity daily and re-engage merchants with low or no transactions.
Enroll merchants into relevant campaigns and run standard reactivation sequences.
Maintain accurate records in the CRM after each contact and update merchant status.
Produce weekly reports on portfolio performance, key issues, and suggested actions.

Requirements

What we're looking for — must-haves

Positive can-do attitude with strong eagerness to learn, coachable, resilient and target-driven.
Bachelor's degree in any field. Business, Commerce or Marketing is a plus.
Fresh grads or up to 1–2 years experience (sales, FMCG or telco preferred but not required).
Interest in e-commerce and digital payments.
Good presentation and basic business acumen.
Comfortable working in a fast-paced, entrepreneurial environment.
Excellent command of English, the ability to converse fluently in other languages (e.g.: Bahasa Melayu, Mandarin) to communicate with merchants from diverse backgrounds
Flexible to work on-ground during peak periods or as business needs require.

What You'll Get

Competitive base salary plus performance incentives.
On-the-job training and mentorship to grow your sales and account management skills.
Real ownership and room to progress quickly within the team.
Exposure to cross-functional projects and a fast-paced product environment.

Why join us

Be part of a high-impact team where your work directly grows the business.
Fast career growth for those who deliver and show the right attitude.
Supportive team culture focused on learning and outcomes, not just paperwork.

Junior Account Manager ShopeeFood (Fresh grads welcome )