We're recruiting Malaysians who speak Mandarin or Cantonese to contribute to a fast-moving project related to training AI solutions for the financial industry. This is a short assignment, and we're looking for people who can jump in quickly and deliver results daily.

This project aims to capture authentic banking conversations to train AI to understand how Malaysians speak.

Every conversation you record helps make banking technology more inclusive and accessible for all Malaysians. It ensures that AI can understand real local voices, from the young to the elderly, and from every corner of the country. By contributing your voice, you will help shape smarter, safer, and more human AI systems that serve everyone better.

If you speak Mandarin or Cantonese and want to make a meaningful impact on the future of banking AI in Malaysia, apply to this opportunity today!

Personal Data Safety and Confidentiality

Your conversations will be recorded, anonymized, and used exclusively to train AI models that serve the financial industry. Conversation topics are product-focused, and any sensitive information will be redacted before being used for AI training purposes.

Requirements

What will I be doing

Make phone calls to banks in Mandarin and/or Cantonese (Malaysian Chinese accent)
Follow the assigned call objectives to navigate the conversation with the bank's representatives.
Topics include: Banking scenarios about financial products, such as credit cards, savings accounts, or online banking features
Record clear, high-quality audio of each call (10-30 minutes per recording)
Upload the audio to the folder through the link that will be given in the onboarding
Maintain confidentiality and data privacy at all times

What will I need for the project

Be a native speaker or fluent in Mandarin and/or Cantonese
Reside in Malaysia to call local banks
Thoroughly read the guidelines for this project to follow the phone call SOPs
Ability to handle phone conversations confidently
A quiet environment and a reliable internet connection
A mobile device with a good-quality microphone for recording
Proactive communicate with the Product Manager to share questions, challenges, and solutions
Persistence and a high level of patience in attempts to reach agents when the first few attempts are unsuccessful
Resourceful in finding ways to elicit a response from the customer service agents in the service language
Availability during core work hours (9:00 am - 6:00 pm). This project is not suitable for those with full-time jobs

Project Details:

Project Duration: November 19th, 2025, to November 21st, 2025
Earn RM 2.30 per valid minute of call time. For example, a 10-minute call earns RM 23. This per-minute rate is designed to fairly compensate you for both the phone service costs you'll incur and the effort needed to complete each call
Call duration ranges from 10 to 30 minutes per phone call
Fully remote role; communication will be carried out via WhatsApp - we will contact you through WhatsApp if you eligible for this project
Participation: Only serious applications will be entertained

Benefits

Why join

Take part in a short-term project that makes a tangible impact on financial technology solutions
Earn extra income while supporting Malaysia's growing AI ecosystem
Get a sneak peek at how AI companies power real-world data innovation

Referral Program:

Know someone who might be a great fit for this role

You can refer them and earn RM10 for each successful referral. Send in your referrals via this Google Form.

Referrals are considered valid only if the referred candidate's task submission is accepted.

Voice Recording Project (Mandarin/Cantonese)