Job Description

Developing and maintaining a close relationship with Chinese Sellers and Brands operating on Shopee Malaysia
Serve as a key communication bridge between the local Shopee Malaysia team and China-based sellers, brands, and cross-border internal counterparts
Resolve seller-related inquiries, issues, and escalations from various stakeholders
Oversee assigned accounts, including negotiating deals, operational improvement and campaign participation to maximize growth
Constructing high-level strategic business plans and identifying new sources of growth
Educating Sellers on methods to increase their traction on Shopee, including platform policies, local market trends, and consumer behaviour specific to the Malaysian market
Negotiating deals with sellers and curating SKUs for various campaigns, promotions, online marketing, and media as required
Analyzing sellers progress, activities, sales performances and category initiatives to drive transaction numbers and revenue
Identifying market gaps and managing pricing strategy, product assortment, and the stock availability of Sellers in the category
Securing exclusive partnerships for key campaigns (eg: 9.9/11.11)
Working closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of Sellers

Requirements

A Bachelor's degree in any field; experience in the e-commerce industry will be an added advantage. Fresh graduates are encouraged to apply
Strong analytical skills (strong experience with Excel analysis necessary)
Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs
Excellent command of written and spoken Mandarin is required, as the role involves day-to-day communication with Chinese sellers and brands
Proficiency in English is required; ability to converse in Bahasa Melayu is an added advantage
Prior experience studying, living, or working in China is strongly preferred, as familiarity with Chinese business culture and communication style is key to success in this role

Relationship Manager - Business Development (Chinese Merchant Team)