Job Details

Job Description:

We are seeking a highly organized, customer-focused Sales Service Representative to support our Inside Sales Representatives (ISRs) and field sales teams in delivering exceptional service throughout the Lead-to-Order process.

In this role, you will act as a key operational link between ISRs, Account Managers, FAEs, distributors, and end customers. You will support and execute customer and distributor orders, ensuring accurate, timely fulfillment to support Altera's revenue goals.

As a customer-facing representative, you will collaborate cross-functionally with teams including Sales, Marketing, Planning, Finance, Trade, Logistics, Pricing, and Quality Team to identify and resolve customer issues efficiently. Building strong, trusted relationships with both internal and external stakeholders will be essential to your success.

Key Responsibilities

Support the complete order lifecycle for direct, distribution, consignment, and sample customers—including entry, changes, cancellations, returns, and credit/debit processing—ensuring compliance with policies and regulations.
Support Altera Samples and Academic Program operations, including order management, delivery coordination, Mechanical Samples, internal shipments, and university requests.
Administer the Altera Samples Request Portal, ensuring timely processing of returns, tracking, documentation, and lead time communication.
Coordinate production and sample schedules with internal stakeholders and Subcons, securing necessary approvals and logistics support.
Support consignment-related activities such as shipments, returns, stock reconciliation, and buffer fulfillment.
Support customer-related inquiries and processes, including procurement, licensing, shipping, export, scheduling, and site-specific requirements.
Support design registration, pricing, and compliance documentation in collaboration with Business Management and Legal teams.
Support NPIs, product allocations, escalations, and forecasting by aligning with Sales, Planning, and Distribution.
Support and maintain Power BI dashboards and reports to support operational visibility and business planning.
Contribute to global and regional projects related to order management, master data, and supply chain systems, including testing and implementation.
Support onboarding and training for new team members across tools, platforms, and operational workflows.

Qualifications

Bachelor's degree in business or supply chain or related field.
Minimum 2 years working experience in Semiconductor business or related field.
Some supply chain, program management, order management, planning or related experience in a semiconductor or high-tech company.
Experience with MS Excel, Word, PowerPoint, Outlook, MS Office
Excellent verbal and written communication and presentation skills in English is required
Ability to develop clear understanding of customer requests and communicate them to a broad set of stakeholders

Desired Competencies

Experience in FPGA business
Experience in Customer-facing role
Experience with ERP & CRM systems (SAP, Oracle, Salesforce), Excel, Power BI
Fluent in Mandarin/ Cantonese as a second language a plus
Detail orientation, self-starter and strong teamwork.
Flexibility to work across different time zones
People skills (teamwork, conciseness, working independently) and good business acumen
Ability to multitask and work in a dynamic and changing environment either independently or in a team
Effective communication skills with the ability to adapt style and content appropriately for the audience

Job Type

Regular

Shift

Shift 1 (Malaysia)

Primary Location:

Penang 15, Penang, Malaysia

Additional Locations:

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.