Main Responsibilities

Provide front-line trouble-shooting support directly with customers of Sandvik's equipment
Co-ordination with back-line / factory team to assist in helping to resolve technical issues
Provide support for start-up of new Sandvik Equipment on customer's site
Root Cause Analysis/Trouble Shooting (only 2nd line support),
Collects technical feedback in Sales Area (inputs into Database),
Make recommendations based on reports to better serve the customer and improve processes.
Perform adjustments of systems on client equipment.
Work proactively to develop new solutions to prevent recurring problems.
Upon request, provide application advice to sales and review operating cost proposals.
Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
Conduct product launch, testing and commissioning services.
Support operational readiness activities for large projects.
Support in technical details during New Product Development (NPD) process.
Aftermarket support to Equipment divisions and Sales Areas.
Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Job Requirements

Relevant qualifications in Engineering along with equivalent mining industry experience
Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment such as surface drill, UG drills, loaders, trucks
Hands-on Experience in working with mobile / heavy earthmoving equipment in the field
Hands-on Experience in hydraulic systems for mobile / heavy earthmoving equipment
Hands-on Experience in electrical systems for mobile / heavy earthmoving equipment
Good product knowledge of mining and construction equipment
Preventative and breakdown maintenance experience
Strong customer service focus and motivation and determination to achieve targets and goals
Proactive, self-motivated and demonstrate initiative
Ability to perform under pressure, respond quickly to requests and achieve effective results within given and at times tight time frames
Ability to be flexible and adaptable in response to organisational and operational change and develop creative solutions to problems
Ability to work as part of an integrated, broad team
Proficiency in MS Office applications
High level of oral and written communication skills

Technical Support Engineer

Technical Support Engineer II