Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

Oversees the overall performance of current solutions and operations
Develops competitive freight solutions
Management of escalations, Ad-hoc, or Exceptions
Responsible for vendor lead time adherence
Billing/financial reporting (timeliness, accuracy, costing)
Actively track and trace shipments and update customers accordingly
Collaborate with Freight team members to innovate around constraints & solutions
Work with the Ninja Freight team to ensure customer expectations are well-managed
Coordinate Ninja Freight's air freight shipment handling (air freight operation and coordination, shipment documents) with sales support and customers
Support the Regional Manager in sourcing suitable air freight and clearance vendors
Support the Regional Manager with onboarding and implementation for all vendors
Responsible for providing operational requirements and input before/during vendor onboarding
Responsible for monitoring vendor ops performances and key practices
Remain updated on the assigned region's shipping and customs regulations
Responsible for producing the WI and SOPs to ensure operations scalability and consistency, and equip the team with the right skill set and knowledge to validate vendor invoices.
L2 escalations - liaison with management (internal and external)

Job Requirements

Diploma or Degree in Supply Chain/Logistics preferred
Minimum 2 years of relevant experience in freight forwarding operations or knowledge of Airfreight, Export, and Import Clearance
Ability to analyze numerical and cost data effectively
Strong multitasking skills and ability to meet deadlines across multiple projects
Strong process mindset with freight forwarding and e-commerce knowledge
Proven problem-solving skills, creativity, teamwork, and innovation
Proficiency in Google Office suite
Proficiency in fr8Labs
Fluent in English, Mandarin, and Bahasa Melayu
Willingness to travel within Southeast Asia

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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