Servicenow, Apis, Itil V3, Oracle Database, Oracle Applications, Jira, middleware, Etl, LMS integrations, ITSM tools

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management

Itil, Cloud Operations, Broadcom VMware Private Cloud services, Process Improvement, SLA Compliance, Vendor Management

Microsoft Office, Networking Concepts, IT Asset Lifecycle Management, Windows operating systems, EUC Lifecycle Management, ITIL practices, Active Directory, Vendor and Asset Management, IT service management processes, Data Analysis Reporting

System upgrades, ITIL Foundation certification, Process improvement methodologies, Infrastructure Cloud Solutions, Technology refresh projects

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Incident And Problem Management, It Service Management, Client Management, Documentation and reporting skills, It Governance, Service Desk Technical Support, SLA KPI management, Infrastructure Operations, Commercial awareness and understanding of IT contracts

Servicenow, Itil, Data Center Operations, ANSI TIA, ISO IEC 27001, Remedy, DCIM, ISO IEC, Pmp, Structured Cabling

Change Management, Incident Management, Java Technologies, Itil, Project Management, Financial Management

Requirements Elicitation, Technical Lead, Service Delivery, Itil, Documentation Translation, GCC operation environment, Business Analyst, Project Management