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About the Role

Lead the Future of Learning Operations in Southeast Asia

We are seeking a strategic and tech-savvy Team Lead to manage a regional L&D team and transform learning operations through technology, automation, and innovation. This role goes beyond daily executionit's about building a scalable, digital-first learning ecosystem that delivers speed, efficiency, and impact across Southeast Asia.

Role Purpose

Lead and empower a team to deliver high-impact learning activities efficiently, leveraging technology, AI, and automation for seamless operations, rapid learner support, accurate reporting, and continuous innovation.

Key Responsibilities

Team Leadership

Develop and lead a high-performing L&D team, fostering collaboration and accountability.
Ensure quality and accuracy of outputs through robust review and continuous improvement.

Operational Management

Oversee end-to-end learning operations, ensuring compliance and alignment with global standards:
Learning platform management
Learner support and query resolution
Automated communications and escalations
Accurate reporting and tracking of learning hours
Compliance monitoring and timely completion of mandatory programs
Procurement, vendor relationships, contracts, and billing
Delivery of classroom and virtual programs across multiple countries

Technology Enablement & Automation

Drive initiatives to automate routine tasks and integrate digital solutions for operational excellence.
Champion adoption of learning platforms, AI-driven tools, and workflow optimization technologies.

Reporting & Analytics

Oversee creation of dashboards and impact stories to demonstrate learning effectiveness.
Use data to predict trends, optimize campaigns, and personalize learner journeys.

Innovation & Process Improvement

Implement innovative solutions to enhance learner experience and engagement.
Stay ahead of emerging trends in learning technologies and methodologies.

Data Management & Documentation

Ensure accurate data management aligned with retention and privacy policies.
Maintain clear documentation of processes, audit trails, and user guides.

Requirements

Education:

Bachelor's degree in HR, Business, Technology, or related field.
Master's degree or certifications in L&D, HR Tech, or Project Management preferred.

Experience:

57 years in L&D operations, with at least 2 years in team leadership.
Regional experience managing multi-country operations is a plus.

Technical Skills:

Proficiency in LMS and digital learning platforms.
Experience with automation tools, workflow optimization, and AI-driven solutions.
Strong data analytics and reporting skills (Power BI, Excel, predictive modeling).

Other Requirements:

Excellent stakeholder management across diverse cultures.
Ability to lead multiple projects under tight timelines.
Familiarity with agile methodologies and continuous improvement practices.

Career Growth

Lead regional projects and influence L&D strategy across 10 countries.
Gain exposure to advanced learning technologies and innovation initiatives.
Clear progression path to regional leadership or specialist tech roles.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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