Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are seeking a Manager, Planning & Operations to support the development and execution of data, systems, and operational processes that power our GrabMart partnerships across Southeast Asia. This role will be hands-on in building data pipelines, managing system integrations, and coordinating partner operations, ensuring our retail partners (e.g., Jaya Grocer, Lotte, Robinsons) can operate as true omnichannel players.

This position is ideal for someone with a blend of technical integration experience and operational planning skills, who can bridge between internal product/tech teams and external retail partners.

This role reports to the Head of Planning & Operations and is fully onsite at the Petaling Jaya office

The Critical Tasks You Will Perform

Data Tracking & Reporting

Support the setup of data pipelines and scraping tools to track marketplace and partner performance.
Maintain operational dashboards that provide visibility into inventory flows, fulfilment status, and partner SLAs.
Provide data-driven insights to inform strategy and day-to-day execution.

Systems Integration & Enablement

Work with internal tech teams and external partners to support API and system integrations (POS, ERP, WMS, logistics systems).
Troubleshoot integration issues and ensure accurate, real-time data flows between platforms.
Document integration processes and contribute to playbooks for future partner onboarding.

Operational Support

Assist in defining and rolling out commercial and logistics principles for onboarding brands and retailers.
Coordinate with Supply Chain and Category teams to align operational readiness during new partner launches.
Monitor ongoing operations and escalate issues that impact fulfilment or partner experience.

Innovation & Continuous Improvement

Support pilots for new technologies (e.g., IoT sensors, smart fulfilment tracking, cold chain monitoring).
Contribute to evaluating vendor solutions and provide recommendations on suitability and scalability.

Qualifications

What Essential Skills You Will Need

6- 10+ years of experience in eCommerce operations, supply chain, or systems integration.
Familiarity with enterprise systems (POS, ERP, WMS) and hands-on experience with API integrations.
Strong analytical and data skills; with experience in AI-enabled tools, proficiency in Excel/SQL or BI tools (Tableau, PowerBI) is a plus.
Excellent cross-functional collaboration skills, able to work with both technical and non-technical teams.
Problem-solving mindset with ability to manage details while keeping sight of the bigger picture.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Manager, Planning & Operations - GrabMart