- required immediately, permanent -

Your tasks:

Perform failure analysis and root cause investigation on returned congatec products
Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair
Create failure reports, corrective action reports (CAR) and 8D reports for customers
Act as technical interface to customers for RMA-related topics
Provide technical support and communication regarding failures, analysis results and solutions
Manage the end-to-end RMA process, including Clarification of returned material with customers, creation and assignment of RMA numbers in ERP system and coordination of incoming and outgoing shipments
Support continuous product improvement by feeding back failure data to engineering teams
Collect and analyze failure data (error codes, root causes, corrective actions)
Support the implementation and improvement of customer service and repair processes
Maintain laboratory equipment and test infrastructure
Contribute to ERP and tool improvements for service and RMA handling

Your profile:

Bachelor's degree in Electrical/Electronic Engineering or related field
2–5 years of experience in failure analysis, repair, or customer service engineering in electronics or EMS environment
Solid understanding of electronic circuits and components
Ability to read and interpret schematics and PCB layouts
Hands-on experience with laboratory equipment (oscilloscope, multimeter, solder stations, etc.)
Knowledge of failure mechanisms in electronic components and systems
Experience with debugging and repair of embedded systems (x86/ARM is a plus)
Experience in customer communication and technical reporting
Familiarity with RMA processes and ERP systems (e.g. SAP)
Structured approach to problem solving and root cause analysis
Strong customer-oriented mindset
Strong analytical and troubleshooting skills
Good communication skills in English (spoken and written)

Become part of our successful team!

We look forward to receiving your complete application.

Engineer III - Manufacturing

Customer Service Engineer (RMA & Failure Analysis) / Penang, Malaysia