Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We have an immediate opening for a Field Engineer in Kuala Lumpur, Malaysia. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you! As an Amazon Field Engineer, you will provide full life-cycle support to Data Centers from design inception through site improvement and maintenance. You will be the go to engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams.

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Technical Support Engineer, you will be leading projects to fit out the data centers we support to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:
. Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
. Are detail and data oriented
. Have experience managing engineering projects and consultants.
. Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
. Be inclined to get into the field to see things up close.

Key job responsibilities
- Perform design and equipment submittal review for new Data Centers in your region.
- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including essential equipment, and event support.
- Provide technical support to the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
- Supporting operating partners to lead, Review, and approve designs for existing data center upgrades which improve availability/efficiency.
- Interface with operating partners, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered by operating partners.
- Work on concurrent projects, sometimes in multiple geographical regions.
- Initiate and lead engineering site audits within leased or colo data centers. Produce reports outlining risks with recommended mitigations and remediation's.
- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.

A day in the life
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

- 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience
- Bachelor's degree in Electrical Engineering or a related field
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers

Preferred Qualifications

- Professional Engineer License
- Experience with building codes and regulations for your region
- Experience carrying design concepts through exploration, development, and into deployment or mass production
- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Electrical Field Engineer, Field Engineering