The IT Senior Executive / Assistant Manager is the primary point of execution within the IT division. The role is hands-on and ground-level, bridging strategic direction with day-to-day operational delivery across LKHSC.

Job Responsibilities:

1. Implementation & Project Execution

Lead the implementation of IT projects from conception through to go-live, ensuring adherence to approved plans and schedules.
Configure, deploy and test new systems, applications and infrastructure components in accordance with approved designs.
Coordinate with vendors, internal teams and end-users to ensure smooth rollouts and timely resolution of issues.
Track day-to-day task progress, flag risks or delays to the IT Manager, and update project status reports.
Assist the IT Manager in identifying and developing innovative IT solutions using emerging technologies.

2. Systems Operation & Maintenance

Monitor and manage all installed applications, systems, network infrastructure, service subscriptions and contracts.
Perform/Coordinate installation, configuration and maintenance of IT hardware and software in accordance with LKHSC's requirements and standards.
Maintain and support audio-visual equipment including projectors and video-conferencing devices.
Proactively identify system performance issues and coordinate resolution before they affect operations.
Assist in capacity planning and redundancy assessments to support continuous availability of IT services.

3. Helpdesk & User Support

Provide first and second-level IT helpdesk support to all staff, ensuring requests and incidents are logged, prioritised and resolved in a timely manner.
Ensure all support tickets are closed out within agreed service levels and communicate updates to affected users.
Conduct user training and onboarding for new systems and IT tools.
Serve as the primary ground-level contact for IT matters across departments.

4. Compliance Support & Audit Assistance

Assist the IT Manager in preparing for internal and external IT audits, including gathering evidence, documenting controls and coordinating walkthroughs.
Implement remediation actions arising from audit findings within stipulated timelines.
Ensure day-to-day IT operations comply with LKHSC's IT policies, information security standards and PDPA requirements.
Support the maintenance and testing of IT business continuity and disaster recovery plans.

5. Innovation & Continuous Improvement

Research and propose innovative IT solutions and tools that improve organisational efficiency and care delivery.
Collaborate with all stakeholders to develop IT strategies and identify process improvement opportunities.
Keep current with advancements and best practices in IT administration, cybersecurity and digital transformation.
Document IT processes, configurations and procedures to build institutional knowledge and support continuity.

Requirements:

Minimum Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field with specialized IT knowledge.
Minimum4 to 6 years of relevant experience in a similar IT role.
Working knowledge of the Personal Data Protection Act (PDPA), networking, Windows Server, and virtual machine technologies.
Ability to understand users needs and translate them into clear business and system requirements.
Strong understanding of current trends and developments in the IT and healthcare sectors.
Meticulous, detail-oriented, and organized.
Able to work independently and manage multiple priorities effectively.

We regret that only shortlisted applicants will be notified.