Job Summary

As a Personal Banker at RHB Bank Berhad, you will be responsible for building and maintaining strong relationships with individual customers, providing a full range of banking services, and identifying opportunities to offer suitable financial products.

Job Responsibilities

Serve as the primary point of contact for a portfolio of individual customers, addressing their banking needs and inquiries.
Proactively identify and assess customer financial needs, offering appropriate banking products and services such as deposits, loans, credit cards, insurance, and investment products.
Onboard new customers, ensuring a smooth and efficient account opening process and educating them on RHB's digital channels and services.
Process banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
Handle customer complaints and resolve issues promptly and professionally, escalating complex matters to management when necessary.
Conduct regular reviews of customer portfolios to identify potential cross-selling and up-selling opportunities.
Ensure compliance with all internal policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
Achieve individual sales targets and contribute to branch performance objectives.
Participate in branch marketing and promotional activities to attract new customers.
Maintain a high level of product knowledge and stay updated on market trends and competitor offerings.

Job Qualifications

Bachelor's degree in Banking, Finance, Business Administration, Marketing, or a related field.
Minimum of 2-3 years of experience in retail banking, sales, or customer service, preferably in a financial institution.
Proven track record of meeting sales targets and building strong customer relationships.
Strong understanding of retail banking products and services (deposits, loans, credit cards, insurance, investments).
Excellent communication, interpersonal, and negotiation skills.
Customer-centric approach with a strong commitment to providing exceptional service.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite.
Fluency in English and Bahasa Malaysia; proficiency in other local languages is an advantage.
Relevant financial certifications (e.g., FIMM, PCE, CUTE) are a plus.

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