Summary

Serve as a Sales Force Effectiveness business partner to commercial leadership by developing and executing SFE initiatives such as measuring product access and sales results, segmentation and targeting, account planning, incentive calculations, managing CRM systems, and generating insights through SFE market analytics. Support the creation of a strategic roadmap aimed at enhancing sales effectiveness and efficiency moving forward. Monitor all key performance indicators and sales outcomes consistently, ensuring alignment with evolving market demands.

About The Role

Major accountabilities:

Manage the Sales Force Effectiveness team or lead a key process/service within the team
Setup infrastructure and systems in close alignment with Regional Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization
Implement standardized Sales Force Effectiveness systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs
Manage Field Force productivity and improve quality and transparency of resource allocation decision making by targeting and segmentation, territory design/ alignment, Field Force capacity planning, product allocation, call plan design and monitoring, account planning and customer acquisition strategies and action plans, performance measurement, monitoring and Field Force ROI analysis
Maintenance of CRM system including data extraction and monitoring KAM standards –
Drive the systematic generation of insights and generating recommendations for the business
Ensuring the compilation and monthly analysis of market data
Creation of ad hoc market, product and business analysis based on internal and external data
Create presentations for the sales leadership team
Develop, upgrade and monitor Field Force incentive systems
Align strategic company and Business Unit objectives with sales and promotion plans and incentive schemes
Support projects for the business unit that involve resource allocation (e.g. launch planning)
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
Distribution of marketing samples (where applicable)

Key Performance Indicators

Timeline, quality and budget of projects
Management of systems to ensure accurate reporting e.g. customer calls (CRM) and account planning activities and others
Accurate implementation of the incentive scheme and payment calculations
Implementation & delivery of launch and post launch measurements
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Minimum Requirements

Work Experience:
Sales in Healthcare / Pharma / related business. Commercial experience and/or leadership experience in Healthcare.
Skills: Bi (Business Intelligence). Business Analysis. Business Dashboards. Capacity Planning. Cooling Systems. Customer Acquisition Strategies. Customer Retention. Customer Service. Data Extraction. Data Quality. Management Skills. Merchandising. Performance Measurement. Salesforce Crm. Security Policies. Self-Motivated.
Languages :English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally.

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