MissionThe HR Operations Officer is responsible for the accurate, timely, and compliant execution of HR operational processes across the APAC region. This includes end-to-end employee lifecycle administration (onboarding, contractual changes, mobility, and offboarding), ensuring the integrity and consistency of HR data across HRIS and related systems, coordinating payroll inputs with internal and external providers, and ensuring compliance with local labor laws, taxes, and social security regulations.

The role acts as the primary point of contact for employees requests on HR administrative matters, ensuring a high level of service and responsiveness. It also supports reporting requirements, maintains up-to-date documentation of HR processes, procedures and local policies, and contributes to the continuous improvement and standardization of HR operations across countries while respecting local specificities.

The HR Operations Executive works closely with HR Business Partners, and internal stakeholders to ensure operational alignment and data accuracy, and supports regional and global HR initiatives.

Main activities and responsibilitiesEmployee lifecycle administration

Manage end-to-end onboarding processes, including employment contracts, work authorizations, documentation, system access coordination, and probation tracking
Administer employee changes (promotions, transfers, salary changes, contract amendments, leaves of absence) in accordance with local regulations
Coordinate offboarding processes, including resignations, terminations, final payroll inputs, documentation, and exit administration
Support international mobility and cross-border transfers in coordination external providers

HR data management and HRIS

Ensure accuracy, completeness, and consistency of employee data across HRIS and related systems
Maintain data governance standards, access controls, and audit trails
Prepare and validate HR reports and dashboards
Support HR system enhancements, testing, and data migrations

Payroll coordination and benefits administration

Coordinate monthly payroll inputs with internal teams and external payroll providers
Validate payroll outputs for accuracy, compliance, and alignment with HR data
Administer employee benefits and liaise with insurers, brokers and providers on enrollments, changes, and claims
Resolve payroll and benefits queries in a timely and confidential manner

Compliance and controls

Ensure compliance with local labor laws, employment regulations, tax, and social security requirements across APAC jurisdictions
Maintain employment documentation and statutory records in line with legal and internal requirements
Support internal and external audits by preparing documentation
Monitor regulatory changes and escalate risks or required adjustments to HR leadership

Employee support

Act as the first point of contact for employees on HR administrative and policy-related queries
Provide clear guidance on HR processes, timelines, and required documentation
Ensure consistent application of HR policies while respecting local legal constraints
Maintain a high standard of confidentiality, accuracy, and service delivery

Process standardization and continuous improvement

Document HR operational processes and local variations across countries
Contribute to the identification of process gaps, inefficiencies, and opportunities for automation or simplification
Contribute to regional and global HR transformation initiatives
Support the rollout of new HR tools, policies, and procedures

Recruitment coordination and support

Support HR Business Partners in the execution of recruitment processes to ensure speed, accuracy, and a positive candidate experience
Contact applicants, coordinate availability, and schedule interviews with hiring managers and interview panels
Follow up with all stakeholders to ensure timely progression through the recruitment stages
Conduct reference checks in line with company policies and local legal requirements
Prepare employment offers and contractual documentation for review and approval

Stakeholder and vendor coordination

Coordinate with HR Business Partners, Finance, Legal, IT, and external vendors to ensure operational alignment
Manage relationships with payroll providers, insurers, benefits administrators, and other HR service providers
Receive, review, and validate invoices from HR-related suppliers (payroll providers, benefits brokers, recruitment agencies, consultants, and other vendors)
Track service levels, resolve or escalate operational issues, and support contract renewals where applicable

Reporting and operational insights

Produce regular and ad hoc HR operational reports (headcount, turnover, absences, compliance metrics)
Ensure data accuracy for management reporting and decision-making
Contribute operational insights to support workforce planning and HR strategy

Required Education And Experience

Bachelor's degree in Human Resources, Business Administration, or a related field
Minimum 5 years of proven experience in HR operations or HR administration roles
Exposure to payroll and/or benefits administration is a strong advantage
Solid experience supporting end-to-end employee lifecycle processes
Hands-on experience working with HRIS and managing sensitive employee data with a high level of confidentiality and accuracy

Competences And Skills

Highly detail-oriented and execution-driven, with the ability to deliver accurate work at speed in a fast-paced, multi-country environment
Strong digital proficiency, with demonstrated ease in using HR platforms, systems, and data-driven tools; comfortable working across multiple systems simultaneously
Fast learner with the ability to quickly understand processes, local variations, and internal controls
Very strong communication skills, with the ability to interact clearly and professionally with employees, managers, and external partners
Full professional proficiency in English is mandatory
Open to Malaysian citizens or holders of a valid work permit in Malaysia only

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