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ACCOUNT PROFITABILITY
Maximise earnings potential and revenue of relationship.
Review and monitor performance of accounts.
SERVICE MANAGEMENT
Ensure promptness and quality of credit processing.
Monitor overdue accounts and undertake prompt measures to prevent NPLs.
Provide customer level information to relevant parties within the Bank.
Facilitate the drawdown of facilities.
CLIENT RELATIONSHIP MANAGEMENT
Supports, identifies, solicits and establishes a high value client base.
Accountable for customer relationship and customer interface.
OPERATIONS MANAGEMENT
Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of

each account.

Coordinates and / or liaise with branches / head office departments to maximize process

efficiency and customer satisfaction.

ADDITIONAL RESPONSIBILITIES
Act as Backup Compliance Coordinator and assume responsibilities as required under

BNM's document policy and Bank's Anti Money Laundering Guidelines/Manual for the

Business Centre (BC).

Act as the Backup Operational Risk Coordinator for implementation of Operational Risk

Management and Methodologies for the BC.

Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the BC.
Champions Operational Risk Management (ORM) activities in the Business Unit.
Liaise with Group Operational Risk Management (GORM) on ORM activities.
Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
Undertake additional responsibilities assigned by immediate superior as and when required.

Business Analyst

Cluster Security Manager

Relationship Manager - Business Financing Sales (Johor Jaya)