Dear Connection,

Greetings from Asian Technology Solutions SDN BHD.

We are hiring for the following Senior Support Engineer(System Administrator) role. If interested, please share your CV for further processing.

Role:Senior Support Engineer(System Administrator)

Location: Malaysia (Selangor Darul Ehsan)

Type : 1 Year Extendable

Job Description

Experience: Relevant experience in End-User IT Infrastructure Support

Key Responsibilities:

· Provide Level 2 technical support for hardware and software issues across desktops, laptops,

· mobile devices, and peripherals.

· Diagnose, troubleshoot, and resolve end-user technical incidents and service requests

· remotely or onsite.

· Deploy, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers,

· scanners, and other peripherals.

· Provide application support for Microsoft 365, VPN, collaboration tools, and other standard

· business applications.

· Perform device imaging, configuration, deployment, replacement, and hardware refresh

· activities.

· Ensure end-user devices comply with IT security and compliance standards, including

· antivirus, patching, encryption, and other security controls.

· Maintain accurate hardware and software asset inventory, including lifecycle and license

· tracking.

· Log, manage, and track incidents, service requests, and changes using ITSM tools such as

· ServiceNow following ITIL processes.

· Collaborate with network, infrastructure, security, application, and other IT teams to resolve

· complex issues and support IT projects.

· Support system upgrades, migrations, hardware rollouts, software deployments, and other

· infrastructure initiatives.

· Coordinate with external vendors and service providers for hardware replacement, software

· issues, procurement, and technical escalations.

· Provide guidance and basic technical training to end users on IT systems, applications, and

· security policies.

· Identify recurring issues, process gaps, and operational risks and recommend appropriate

· solutions or improvements.

· Provide onsite support at secondary sites and warehouses when required by business needs.

· Participate in operational activities and ensure timely resolution of incidents in line with

· agreed SLA ITIL processes.

· Prepare and submit monthly timesheets as the formal record of services delivered.

Required Skills Competencies

· Strong experience in End-User Computing Desktop Support IT Infrastructure Support.

· Good knowledge of Windows operating systems, Microsoft 365, VPN, and collaboration

· tools.

· Experience with hardware troubleshooting, device deployment, imaging, and configuration.

· Knowledge of ITSMITIL processes and tools such as ServiceNow or JIRA.

· Understanding of endpoint security, patching, antivirus, encryption, and compliance

· requirements.

· Experience managing IT assets and hardware software lifecycle.

· Good troubleshooting and problem-solving skills.

· Ability to work independently in an onsite customer environment.

· Strong communication and stakeholder-management skills.

· Ability to collaborate effectively with local and global IT teams and external vendors.

· Flexibility to travel to secondary sites warehouses when required.