AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Manager of Cloud Operations (Windows) is responsible for leading the delivery and continuous improvement of Windows-based platform services across AIA business units, leveraging AIA's enterprise cloud platform, primarily on Microsoft Azure.

This role drives operational excellence across day-to-day service operations, including incident, change, request, and problem management, ensuring platform reliability, scalability, and resilience. It focuses on the design, optimization, and governance of Windows platform services through advanced administration, automation, and performance tuning.

The role also contributes to workload modernization initiatives by promoting best practices, guiding platform and infrastructure design decisions, and enhancing platform capabilities in alignment with enterprise standards.

Lead Windows platform operations, ensuring availability, scalability, and resilience
Drive day-to-day service management, including 24/7 support, ensuring service stability
Lead incident resolution and RCA, implementing preventive and automated solutions
Provide advisory on Windows platform adoption, guiding infrastructure and platform design
Drive workload modernization advisory, recommending cloud-based infrastructure and platform patterns
Enable onboarding to Windows platform services, ensuring platform readiness and alignment with enterprise standards
Define and enforce governance, standards, and security controls across Windows environments
Drive automation, configuration management, and observability, improving efficiency and performance
Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement

Manager, Cloud Operations (Wins)