Job Summary

We are seeking a responsible and customer-focused Parking Attendant to support the daily operations of a modern, automated parking facility. The role involves monitoring parking systems, assisting customers with digital payments, ensuring compliance with operational procedures, and maintaining a safe and orderly environment.

Job Responsibilities

Execute theft prevention procedures and ensure the safety of vehicles within the parking facility
Monitor and report any suspicious or unlawful behaviour to the Supervisor and Security Personnel
Operate and oversee automated parking systems, including ANPR, ticketless entry/exit, and access control barriers
Assist customers with digital payment methods (e.g. credit/debit cards, QR payments, mobile applications, NFC)
Verify and ensure all transactions are accurately recorded in the parking management system
Manage enforcement activities, including handling complaints related to clamped vehicles
Resolve payment disputes and failed transactions in a professional and timely manner
Ensure strict adherence to the company's zero cash handling policy
Report incidents, irregularities, or abnormal occurrences within the parking area promptly
Support maintenance activities such as parking bay line painting and minor upkeep works as required
Carry out any other lawful duties assigned by the immediate superior

Job Requirement

Minimum SPM or equivalent qualification
Prior experience in parking operations, customer service, or facility management is an advantage
Basic understanding of automated systems and digital payment platforms
Good communication skills in English and Bahasa Malaysia
Ability to handle challenging customer situations calmly and professionally
Physically fit and able to work outdoors and on shift schedules (including weekends and public holidays)
Basic problem-solving skills and attention to detail
Able to follow standard operating procedures and compliance requirements