Are you someone who practically lives on social media

Do you enjoy engaging with online communities, replying to comments, spotting trends before everyone else, and understanding how brands should sound online

16TWO is looking for a Social Media Community Manager to help manage and grow the digital presence of multiple brands across social platforms. This role is ideal for someone who understands internet culture, enjoys interacting with online audiences, and knows how to keep communities active, engaged, and well-managed.

You will be involved in day-to-day community management, social listening, online reputation support, and helping brands maintain a strong and consistent online presence.

Job Scope

Manage and monitor social media platforms across multiple brands
Respond to comments, messages, mentions, and customer queries in a timely and professional manner
Assist in maintaining brand reputation and online presence across social platforms
Monitor online conversations, trends, feedback, and sentiment surrounding brands
Coordinate with internal teams, including Client Servicing, Creative, Content, and Strategy, to ensure brand consistency
Assist in handling social community engagement activities and reactive content opportunities
Support social listening and basic online reputation management efforts
Stay updated with the latest social media trends, platform updates, meme culture, and digital conversations
Leverage AI-powered tools such as ChatGPT, Claude, Gemini, and similar platforms to assist with content ideation, copywriting, community engagement, research, and overall productivity
Prepare weekly and monthly community management reports
Escalate sensitive issues, complaints, or crisis-related conversations when necessary
Assist in ensuring social pages remain active, relevant, and engaging

Requirements

Excellent written and verbal communication skills in English and Bahasa Malaysia
Strong understanding of social media platforms, including Instagram, TikTok, Facebook, X, and Threads
Good understanding of internet culture, online behaviour, trends, and community engagement
Strong attention to detail and ability to multitask in a fast-paced environment
Pleasant personality with good interpersonal and communication skills
Basic understanding of digital marketing and social media management
Comfortable using AI tools such as ChatGPT, Claude, Gemini, and other AI-powered platforms for content ideation, writing assistance, and productivity
Experience in managing social media accounts (brand, freelance, internship, or personal projects)
Minimum Diploma in Marketing, Communications, Business, Media, or related fields
Minimum 1 year of experience in social media, community management, customer engagement, or related roles
Fresh graduates with strong social media understanding are encouraged to apply

Bonus Points If You:

Are highly active on social media platforms
Understand meme culture and platform-native content
Have experience using tools such as Meta Business Suite, TikTok Creator tools, Canva, or social listening tools
Can identify potential online issues before they escalate
Know how to communicate with audiences in a friendly, human, and brand-safe tone

Why Join 16TWO

Work with exciting local and international brands
Young, collaborative, and creative working culture
Opportunities to grow within digital, social, and content marketing
Exposure to large-scale campaigns, online communities, and real-time brand engagement
A workplace that values ideas, creativity, and initiative
Interested candidates may apply with their resume and relevant social media or portfolio links.

Social Media Community Manager (Junior Executive)

Social Media & Community Manager