Seller Training & Education Performance Tracking:

Develop and deliver comprehensive training programmes / content for new and existing sellers on the Shopee platform.
Conduct webinars / workshops to educate sellers on best practices, tools, and features.
Create training materials, including presentation decks, manuals, videos, and online resources
Monitor and evaluate the effectiveness of webinars / workshops
Collect and analyze feedback from attendees to identify areas for improvement.
Use data to measure the impact of training on seller performance and platform engagement.
Prepare and present reports on training outcomes to stakeholders.

ShopeeXperts Programme Management:

Own the end-to-end management for the programme including identifying and onboarding top-tier sellers to act as platform advocates and seller mentors.
Foster a collaborative ecosystem where Xperts share best practices, lead webinars, and contribute to the Shopee University curriculum.
Define and monitor programme performance OKRs for the program (e.g. supporting Shopee or Gov-led events / webinars / seller coaching / short-form videos / social media content)

A Bachelor's degree in any field experience in the e-commerce industry and business development will be an added advantage.
Minimum of 2-3 years of experience in Learning & Development, community engagement, programme management, or a related area.
Able to travel out-of-state for work-related reasons (including weekends as needed).
Strong problem-solving skills able to dissect and identify problems and implement solutions accordingly
Excellent team player and a drive to always deliver on OKRs
Excellent command of English and Bahasa, the ability to converse fluently in Mandarin will be an added advantage to communicate with various stakeholders
Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)

Senior Trainer - Seller Education, Business Development