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This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan Centre

Functional

Assist the Centre Manager to oversee daily business operations
Review loan application submitted by EHP, unqualified cases to be reject outright
Verify and process loan application for credit approval
Scan VSO, consent form, income document and other necessary documents
Perform thorough KYC via phone interview conversation with loan applicant
Follow-up with customer on any pending document for loan approval
Calculate business income from Bank statement
Data entry and upload necessary documents into LOAD$ system
Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing
Loan processing
-Review loan application submitted by SMS
-Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook)
-Assist in pricing deviation
-Segment cases into processable or non processable
-Escalate processable cases to CED to recommend outright reject non processable cases for Manager's review
Loan mitigation-Perform credit evaluation and recommendation
-Review cases to see if extra documents are required
Assist EHP on witnessing and signing of loan agreement
Attend to phone or walk-in customer queries and complaints
Perform FIS lodgment
Compile loan documentations according to Bank guidelines for disbursement
Follow up with EHP/dealer on funding defect
Manage sales tracking tools and reporting
Conduct annual Centre review on fixed asset and dispose obsolete asset
Responsible for gift fulfillment on sales campaign
Perform monthly stock count on premium item
Maintain positive business relationship with all stakeholders
Recommend or fine-tune processes to improve business operations
Mentor and guide new/junior employee
Involvement in ad-hoc or any other related task deemed required.

Managerial

Ensure office equipment and work area are maintained clean, safe and organized.

Education/Qualification

Minimum tertiary education or equivalent certificates qualification
Good communication and interpersonal skills
Proactive, customer-oriented and able to work independently
Ability to work in a fast paced environment, under short time constraints and within established deadlines
Minimum 40 WPM typing speed with high accuracy
Ability to handle and maintain confidential information.

Experience

Experience in administration, customer service or credit processing will be an added advantage.

Senior Executive, Personal Financial Services (Auto Loan Sales - Sales Mitigating)