HOW WILL YOU MAKE AN IMPACT

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Boutique Operations & Administration

Is responsible for the back office and administration of the boutique
Ensures the execution and delivery in time of all boutique reports
Oversees the boutique expenses
Implements all brand and boutique policies, procedures and guidelines

Boutique Performance

Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets
Leads the implementation and monitoring of the action plans
Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
Assists the Boutique Manager to monitors boutique KPIs

Team Management & People Development

Is responsible for of the integration and training of new comers
Ensures the day-to-day management, training, coaching and motivation of the boutique team
Monitors individual objectives
Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development
Ensures the day-to-day management of the After Sales team

Client Relationship & Portfolio Development

Assists the Boutique Manager to ensure a unique and high professional client service within the boutique
Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US

Master's degree + 4-6 years experience
Management and Sales experience a must
Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility
Sales and product knowledge
Local language, fluent in English, 3rd language is a +

HOW DO WE KEEP YOU SMILING

A great opportunity to be an integral contributor of a dynamic commercial team to pave the accelerated growth of Cartier Malaysia
Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

Deputy Boutique Manager