Summary

Administration

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

Establishes an efficient trace File to ensure that all business booked is properly tracked.

Assists in consolidating and preparing Sales report.

Customer Service

Assists with Host duties as requested and required due to operational needs

Entertains and conducts hotel inspections to clients whenever required.

Establishes and maintains strong relationship with the established clientele.

Liaises and works closely with the Guest Services Department ensuring guest's requests and expectations are being met.

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

Maintains positive guest and colleague interactions with good working relationships.

Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.

Marketing

Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

Be aware of community, business, political and social factors that may affect the hotel's financial performance.

Operational

Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed.

Actively follows up sales leads.

Prepares quotes and updates online web sites with on time information.

Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.

Ensures the activities/events log book is being accurately maintained.

Compilation of Market Surveys and Competitor Researches report.

Distribution of relevant hotel information to clients when required.

Conducts regular sales calls per schedule prepared by the Director of Sales.

Maintains good relationship with the established clientele and provides all necessary assistance when required.

Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.

Ensures to achieve or exceed the monthly and yearly target of room sales assigned by SDOS.

Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.

Maintains a detailed knowledge of hotel facilities, features and services.

Personnel

Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

Assists SDOS to plan and implement effective training programmes to other related employees.

Other Duties

Attends and contributes to all training sessions and meetings as required.

Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Group.

Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

Ensures high standards of personal presentation and grooming.

Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.

Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

Experienced in a sales role of a minimum of two years ( Hotel sales background is an advantage)

Sales Manager - Hyatt Place Kuala Lumpur Bukit Jalil