Servicenow, Cmdb, ITIL Service Management Principles, Structured Cabling Services, Service Delivery Operations Management, DCIM Platforms, Data Centre Infrastructure, Remedy

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

Service Improvement, Service Delivery, Sales Support, Reporting Documentation, Client Relationship Management, Financial Management, Risk Management

Service Improvement, Service Delivery, Sales Support, Reporting Documentation, Customer Success Management, Client Relationship Management, Risk Management, Financial Management

User Support, virtualization, Application Support, Enterprise Applications, Networking, Problem Management, Servers, Incident Management, Log Analysis, border control systems, Infrastructure, Customer Handling, technical support, issue investigation, Troubleshooting, cloud-native platforms, Security Systems, service delivery operations management, biometric systems

Servicenow, Prince2, It Service Delivery, Itil Service Management, Problem-solving, EUC Field Services, Reporting Documentation, ITSM Platforms, Executive Communication, Vendor Management, Project Management, Pmp, Stakeholder Management

contract lifecycle management , Customer Success, Machine Learning, Business Acumen, Ericsson Portfolio, Financial Analysis, Service Delivery Models and Strategy, Sales Process, Sales opportunity creation, value creation, trade compliance, Occupational Safety And Health, business relationship management, Data Analysis, Knowledge Sharing and Collaboration Skills