Operations Customer Expert, SNS Ad Operations (Korean Speaker) - Penang, Malaysia

Office Location

TP Office @ One Precinct, Penang, Malaysia

*Work-from-Home available based on performance

Working Hours

Rotational between 7am to 11pm (9 hrs/day, 1hr lunch, 30-min break), 5 days/week

Job Overview

Join our team supporting the world's largest Social Media platform. You will provide B2B advertising operation support, manage marketing performance, and offer tailored solutions to maximize ad efficiency for Korean-speaking clients.

Key Responsibilities

Ad Operations Support: Manage B2B advertising operations and track marketing performance for a global SNS giant.
Technical Troubleshooting: Resolve a wide range of issues, from basic inquiries to complex technical troubleshooting.
Strategic Solutions: Provide customized solutions and optimizations to maximize clients advertising ROI.
Omnichannel Support: Handle customer inquiries via Live Chat (70-80%), Outbound Calls (No Inbound), and Email.
Compliance: Maintain service quality based on the platform's terms and community guidelines.

Qualifications & Skills

Korean: Native-level proficiency or equivalent to TOPIK 6
English: Intermediate level (Able to conduct business communication and internal training)
SNS Savvy: Highly proficient in using various Social Media platforms
Mindset: Strong service-oriented mindset and efficient problem-solving skills
Mobility: Ability to relocate and work in Bayan Lepas, Penang, Malaysia

Preferred Requirements:

Experience: 6+ months of experience in the BPO/Customer Support industry
Education: Major in Communication, Advertising, or Marketing
Skills: Prior experience in digital marketing, data analysis, or ad operations

Operations Customer Expert, SNS Ad Ops (Korean Speaker) - Malaysia