Who are we

dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

We are seeking an experienced End-User Computing (EUC) Engineer to support and manage enterprise endpoint environments, identity services, and EUC automation initiatives within a financial services environment. This role is responsible for ensuring a secure, stable, compliant, and increasingly automated end-user computing landscape. The ideal candidate combines strong Id & access management and endpoint support experience with hands-on automation skills to improve operational efficiency, reduce manual effort, and enhance service reliability.

What you'll do:

End-User Computing & Endpoint Support

Provide Level 2 / Level 3 EUC support for enterprise Standard Operating Environments (SOE) across desktops, laptops, tablets, mobile device running MacOS, iOS, iPadOS, Android Troubleshoot OS, hardware, application, and peripheral issues in a controlled financial services environment
Manage endpoint lifecycle: provisioning, imaging, patching, upgrades, replacements, and decommissioning
Support remote and hybrid workforce setups in compliance with security policies
Ensure endpoint configurations meet internal security baselines and regulatory requirements
Maintain accurate asset records, configurations, and EUC documentation

Identity & Access Management

Administer Administer and maintain LDAP directories and identity provider (IdP) platforms for secure and reliable authentication services. (user and group management, permissions)
Perform user onboarding, offboarding, and access changes following least-privilege principles
Troubleshoot authentication, login, and policy enforcement issues
Work closely with security teams on access reviews, audits, and remediation

Device Management

Manage and optimize the organization's MDM platform .
Design and maintain secure device enrollment flows for iOS, Android, and corporate/BYOD deployments.Implement compliance policies, security baselines, and app lifecycle management across device platforms e.g., App packaging/publishing, managed app configuration, versioning, phased deployments, Implement app protection policies where applicable.Troubleshoot enrollment, compliance, app deployment, and authentication issues.Integrate MDM with identity providers and support Conditional Access policies. Maintain reporting, monitoring, and audit-ready evidence for device endpoints.

EUC Automation & Scripting

Lead the design and implementation for hardening, and automation of end‑user computing security policies and configurations.
Design and implement automation solutions to streamline EUC operations and reduce manual work
Develop and maintain scripts (e.g. Bash/Python)
User provisioning and deprovisioning
Endpoint configuration and remediation
Software installation and updates
Routine operational checks and reporting
Integrate automation with ITSM workflows (e.g. request fulfilment, approvals) where applicable
Ensure all automation follows security, change management, and audit requirements
Document automation workflows and maintain version control

Operations, Risk & Compliance

Resolve incidents and service requests within defined SLAs
Adhere strictly to incident, change, and access management processes
Participate in internal and external audits (e.g. technology risk reviews)
Perform root cause analysis and implement preventive controls
Maintain SOPs, runbooks, and evidence for audit purposes
Provide mentoring or guidance to junior engineers where required

Collaboration & Productivity Tools (Good-to-Have)

Support enterprise collaboration platforms (e.g. Lark, Microsoft Teams, Slack, Zoom)
Manage user access, permissions, and basic configurations
Troubleshoot client issues and support secure usage of collaboration tools

What we are looking for:

At least 3-5 years of experience in EUC / Desktop Support / End-User Computing roles
Strong hands-on experience with IAM administration like Okta and AD
Proven experience supporting enterprise endpoint environments
Hands-on scripting and automation experience, preferably using Bash/Python
Ability to design simple but robust automation for EUC workflows
Experience operating in regulated or security-conscious environments
The role is based fully onsite, requiring your presence in the office.

Nice-to-have:

Experience in banking, financial services, or other regulated industries
Exposure to Lark or similar collaboration platforms
Experience with endpoint management tools (Intune, JAMF, Kandji)
Familiarity with ITSM platforms
Basic knowledge of networking (DNS, DHCP, VPN)

End-User Computing (EUC) Engineer / IT Support