About the Job

As a Client Advisor, you will represent the brand on the front line, creating meaningful client experiences. You will play a key role in driving store performance by delivering exceptional service, building long-term client relationships, and contributing to sales excellence in a fast-paced luxury retail environment.

Job Responsibilities

Client Relationship Building

Build and maintain strong, long-term relationships with clients to encourage loyalty and repeat business
Use client insights, preferences, and purchase history to provide tailored recommendations and personalized service
Proactively engage clients through in-store interactions and follow-up communications
Grow and maintain the client database through effective CRM practices

Sales & Product Expertise

Achieve individual sales targets and key KPIs.
Demonstrate strong product knowledge to confidently advise clients and support purchase decisions
Contribute actively to store sales objectives and overall business performance
Identify client needs and create opportunities to maximize sales

Client Experience & Service Excellence

Deliver exceptional, personalized client experiences aligned with luxury service standards
Create engaging and memorable shopping journeys that reflect the brand's heritage and values
Use storytelling to introduce product craftsmanship, design, and brand identity
Ensure excellent after-sales service and handle client feedback professionally and efficiently

Store Operations & Team Support

Collaborate with team members and management to share client insights and sales opportunities
Maintain high standards of store presentation and visual merchandising
Ensure stock is properly organized, maintained, and accessible to support sales efficiency
Support smooth daily store operations and compliance with store procedures

We are looking for individuals who are:

Client-focused with a strong passion for building long-term relationships
Driven to achieve sales targets and contribute to store success
Strong communicators with excellent interpersonal skills
Positive, resilient, and able to perform in a fast-paced retail environment
Team-oriented with a collaborative mindset
Passionate about luxury fashion, retail, or customer service excellence

Requirements

Minimum 1 year experience in retail, luxury fashion or hospitality
Sales-driven with good understanding of customer needs
Willing to work retail hours, including weekends and public holidays
Strong presentation and interpersonal skills